Desktop Support Engineer

LOCATION: Gibraltar

Desktop Support Engineer key responsibilities will include providing first and second line desktop & remote IT support to all levels of users within the group. This role would suit someone who can respond quickly and well to incidents and problems.


  • Take ownership of complex Incident and Problem cases and document resolution in helpdesk software.
  • Log all helpdesk calls.
  • Plan and carry out changes in response to Projects, Work orders, and Service requests.
  • First & Second line support for Telephony systems and associated infrastructure.
  • Possibly build servers and workstations as required and the testing of patch and version releases.
  • Comply with IT policies and procedural controls.
  • To liaise with external companies and suppliers in order to resolve issues or implement changes as directed by the IT Manager.
  • The role will require off-site travel on occasion and evening and weekend work in response to system needs. It will also involve support of Maritime operations onboard vessels in the Gibraltar area.


  • Familiarity with Azure.
  • Active Directory.
  • Exchange.
  • Office 365.
  • Mobile Device Management.
  • Windows Desktops.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Familiarity with Citrix would be beneficial.
  • A flexible and adaptable attitude, with the ability to multi-task and respond quickly to changing priorities; effective time management and organisational skills, able to prioritise work effectively and meet deadlines.
  • Able to work cooperatively and productively with others; actively contribute to successful team performance.